Salesforce Business Analyst & Senior Functional Consultant with 6+ years at Accenture, specializing in Public Sector Solutions (PSS) across Child Welfare (CCWIS) and Licensing & Permitting domains for US government agencies.
I translate complex government policy requirements into scalable Salesforce configurations — working across Service Cloud, PSS Flows, Validation Rules, and Custom Objects — while leading UAT strategy, release governance, and cross-functional teams of 21+ members across BA, QA, and Dev workstreams.
Delivered 6 end-to-end state-level Salesforce PSS implementations with 98% pre-production defect closure and zero critical post-release issues. Maintained 98% stakeholder satisfaction across 4+ Agile teams throughout delivery.
Core Skills:
Salesforce PSS | Service Cloud | Child Welfare (CCWIS) | Licensing & Permitting | BRD & FRD Writing | User Stories | UAT Leadership | Agile/Scrum | Stakeholder Management | SQL | Copado | Azure DevOps | Jira | 508 ADA Compliance | Claude AI | Prompt Engineering | MCP
Certifications:
Claude Certified Architect - Foundations (CCA-F) | Salesforce Certified AI Specialist | Salesforce Certified AI Associate | Salesforce Certified Administrator | Salesforce Certified Platform App Builder | Copado Fundamentals I | Copado Robotic Testing | Provar Essentials & Advanced | Tricentis Tosca | ACCELQ Expert
Current Status: Serving notice period. Available from 5th December 2026.
Open to: Salesforce Business Analyst | Functional Consultant | Product Owner
Locations: Pune | Noida | Gurugram | Bangalore | Open to Hybrid / Remote
Email: ayushaug469@gmail.com
