At Future House International Nursery, I planned and delivered early-years English lessons through play-based activities, songs, and storytime. I established classroom routines and used observational and formative checks to assess student progress.
As an English Teacher in Cairo, I designed age-appropriate lessons with songs, games, and storytelling, and created individualized activities to monitor student progress. I also communicated with parents and colleagues about learners’ needs.
At Wasla Company, I handled around 60 inbound customer calls a day and achieved 95% customer satisfaction and 90% first-contact resolution. I reduced average handle time by 15% and trained five new team members; at Raya, I reached approximately 110% of sales quota through prospecting and upselling.
