I've built analytics projects that turn transactional, subscription, and support-ticket data into retention, revenue, and operational insights. My work spans SQL, Python, Excel, Tableau, and relational data architecture.
In a B2B SaaS retention engine, I architected a three-tier MySQL CTE pipeline and Tableau dashboard that identified a 17.8% Month 1 onboarding cliff and showed Enterprise accounts protecting 68.4% of downstream net MRR. I also analyzed 45,000+ support tickets to uncover a bottleneck that increased technical-escalation resolution time by 24%.
As Data Lead at Tiqra, I designed relational schemas, event-logging frameworks, and validation heuristics for product data and operational KPIs. I'm also a University of Ilorin research assistant, where I manage data extraction and statistical synthesis for hydrometallurgical recovery systems.
