Awele Quarshie
@awelequarshie
Project coordination and operations at The DoubleH Experience, launching a booking platform and automating reservations.
NigeriaWhat I'm looking for
At The DoubleH Experience, I managed an online booking platform launch, coordinating business stakeholders and engineering teams from requirements gathering through testing and release.
I implemented BotCake and Zapier workflows for enquiries, reservations, and confirmations, and created playbooks and standard operating procedures to standardise delivery across properties.
I built executive KPI dashboards covering revenue, occupancy, costs, and service performance. I also partnered with finance on budget monitoring and coordinated a revenue improvement initiative across properties.
Earlier at The Double H Experience, I directed short-let operations, developed service procedures, and managed supplier relationships. I’m seeking remote project coordination and operations opportunities.
Experience
Work history, roles, and key accomplishments
Business Operations Manager
The DoubleH Experience
Mar 2025 - Present (1 year 7 months)
Managed an online booking platform launch, coordinating stakeholders and engineering teams from requirements gathering through release. Implemented workflow automation and built executive KPI dashboards to report revenue, occupancy, costs, and service performance.
Head of Operations
The Double H Experience
Jan 2022 - Feb 2025 (3 years 1 month)
Directed operations across short-let properties, coordinating guest services, housekeeping, maintenance, and reservations. Led service standardisation initiatives and managed supplier relationships and contract negotiations.
Facilities Manager
The Double H Experience
Feb 2021 - Dec 2021 (10 months)
Coordinated facilities operations, maintenance, and property readiness across short-let apartments. Developed preventive maintenance schedules and managed maintenance budgets and vendor activities.
Administrative Executive
Patricia Technologies Ltd
Jan 2020 - Jan 2021 (1 year)
Coordinated executive calendars, meetings, travel, and corporate events. Supported recruitment, onboarding, and employee engagement, and coordinated cross-functional administrative workflows.
Customer Service Representative
God Is Good Motors
Aug 2014 - Dec 2019 (5 years 4 months)
Handled customer enquiries and service escalations and trained new staff on customer service procedures and standards.
Education
Degrees, certifications, and relevant coursework
University of Benin
Bachelor of Arts, Theatre Arts
Bachelor of Arts in Theatre Arts from the University of Benin, Edo State, Nigeria.
American Academy of Project Management (AAPM)
IT Project Management, Project Management
Completed IT Project Management professional development through Stanix Consulting.
Certification Edge
Agile and Scrum Masterclass, Agile and Scrum
Completed Agile and Scrum Masterclass professional development.
Heels and Tech
Project Management Course, Project Management
Completed Project Management Course professional development.
Alison
Diploma in Operations Management, Operations Management
Completed Diploma in Operations Management professional development.
Alison
Fundamentals of Project Management, Project Management
Completed Fundamentals of Project Management professional development.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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