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Awan zia

@awanzia

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Experienced ServiceNow consultant with expertise in IT service management.

Saudi Arabia

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What I'm looking for

I am looking for a challenging role that allows me to leverage my ServiceNow expertise while fostering a collaborative and innovative work environment.

With around 8 years of IT experience, I specialize in ServiceNow development and administration. My journey has been marked by significant achievements, including the successful implementation of ServiceNow Software Asset Management (SAM) and Hardware Asset Management (HAM) workflows. I have a proven track record of optimizing software licenses and enhancing asset visibility through effective integration with CMDB.

As a Principal Consultant at Systems Arabia, I provide end-to-end ServiceNow support for a Saudi Government client, focusing on custom application development for land record management systems. My role involves managing ITSM, ITOM, and ITAM implementations, where I develop dashboards and reports to provide insights on KPIs and SLAs. I thrive in collaborative environments, working closely with cross-functional teams using Agile methodologies to deliver enhancements and ensure compliance with ITIL standards.

Experience

Work history, roles, and key accomplishments

Current

Principal Consultant Servicenow Development and Support

Current

Systems Arabia

Jan 2025 - Present (8 months)

Provided end-to-end ServiceNow support for custom application development and ITSM/ITOM/ITAM implementation. Managed on-premise instances and developed dashboards and reports to provide insights on KPIs and SLAs.

ServiceNow ITSM ITOM Agile Dashboards Reports UAT ITIL

Current

Senior Consultant Servicenow Development and Support

Current

Systems Limited

Aug 2022 - Present (3 years 1 month)

Designed, developed, and implemented workflow automation solutions using the ServiceNow platform. Collaborated with cross-functional teams to gather requirements and define automation objectives, ensuring compliance with ITIL best practices.

ServiceNow Workflow Automation ITIL JavaScript Web Development IT strategy IT Service Management APIs

Senior ServiceNow Developer/Architect/Admin

Ripton Solutions

Sep 2017 - Sep 2022 (5 years)

Defined requirements and created custom applications within the ServiceNow Service Portal using AngularJS and Bootstrap. Implemented fully customized Service Portal themes and created custom REST endpoints for data consumption.

ServiceNow Service Portal AngularJS Bootstrap JavaScript Incident Management Change Management Problem Management

Java Developer I White paper writer/Researcher

JicsTech

Jul 2017 - Sep 2017 (2 months)

Worked as a researcher and developer for a cryptocurrency project, contributing to the white paper and technical implementation. Utilized Java, JavaFX, and Android Studio for development tasks.

Java Java FX Android Studio Cryptocurrency Research And Development

Education

Degrees, certifications, and relevant coursework

Virtual University

Bachelor of Science, Computer Science

Implemented ServiceNow Software Asset Management (SAM) to track, optimize, and ensure compliance of software licenses. Configured SAM License Management, Software Discovery, and True-up processes. Designed and deployed Hardware Asset Management (HAM) workflows to streamline asset tracking and lifecycle management. Integrated SAM/HAM with CMDB to enhance asset visibility and accuracy.