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Avneet Kaur

@avneetkaur12

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Customer Support Manager at Primetrace who managed and mentored a 35+ member team and monitored service performance.

India

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What I'm looking for

I’m looking to contribute to the success of a dynamic organization by leveraging my leadership, communication, and interpersonal skills. I aim to enhance operational efficiency, achieve organizational goals, and foster a positive work environment.

At Primetrace, I managed and mentored a customer support team of 35+ members, including Team Leaders and Support Executives. I monitored customer satisfaction, ticket closure, response rates, customer feedback, and agent performance to identify service improvements.

I used Zoho Desk, Zoho Analytics, and internal support tools to manage operations and prepare performance reports. I also handled escalations, coached team members, and conducted training and performance improvement initiatives.

Experience

Work history, roles, and key accomplishments

Customer Support Manager

Primetrace

Apr 2022 - Aug 2026 (4 years 4 months)

Managed and mentored a customer support team of 35+ members, including Team Leaders and Support Executives. Monitored CSAT, ticket closure, response rates, and agent performance to drive service improvement.

Zoho Desk Zoho Analytics Customer Support Team Leadership Performance Monitoring Reporting Training Escalation Management

IELTS Trainer

Touchstone

Nov 2020 - Apr 2022 (1 year 5 months)

Developed practice tests and mock exams to simulate real IELTS test conditions, helping students build confidence. Successfully prepared 100+ students who achieved scores of 7+ in all four sections of the IELTS exam.

IELTS Preparation Test Development Teaching Communication Skills Student Mentoring