Avel João
@aveljoo
Customer service specialist at NATURONICA who handled customer calls, inquiries, and service-related complaints.
AngolaWhat I'm looking for
At NATURONICA, I handled customer calls, answered inquiries, provided information and assistance, and worked to resolve complaints and service-related issues.
As a Customer Support Specialist at YANGO, I supported users through chat and phone calls, responding to concerns and providing accurate information.
At Restaurante O Convés, I handled customer requests and orders. Earlier, at Restaurante TERRA & MAR, I supervised bar operations and managed cashier duties and daily transactions.
Experience
Work history, roles, and key accomplishments
Call Center Agent
NATURONICA
Feb 2026 - Jul 2026 (5 months)
Handled customer calls, responded to inquiries, provided information and assistance, resolved customer complaints and service-related issues, and maintained professional communication while ensuring customer satisfaction.
Barman
Restaurante O Convés
Aug 2023 - Sep 2025 (2 years 1 month)
Provided customer service, handled customer requests and orders, maintained a professional service environment, and worked effectively as part of a team.
Customer Support Specialist
YANGO
Nov 2022 - Dec 2023 (1 year 1 month)
Handled customer support through chat and phone calls, responding to inquiries, resolving complaints and service-related issues, assisting users with their concerns, providing accurate information, and maintaining professional communication to ensure a positive customer experience.
Bar Chief & Cashier
Restaurante TERRA & MAR
Oct 2019 - Sep 2022 (2 years 11 months)
Supervised bar operations, prepared and served beverages, managed stock and maintained service standards. Handled cashier duties, processed customer payments, managed daily transactions, issued receipts, and maintained accurate cash records while providing professional customer service.
Education
Degrees, certifications, and relevant coursework
Universidade Agostinho Neto
Bachelor's Degree, Social Communication
2022 -
Pursuing a Bachelor's Degree in Social Communication, with a focus on social science, from 2022 to 2026.
Tech stack
Software and tools used professionally
Availability
Location
AngolaAuthorized to work in
Salary expectations
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