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Avantika MulaAM
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Avantika Mula

@avantikamula

E-commerce specialist with expertise in seller support and data operations.

India
Message

What I'm looking for

I seek a dynamic role in a forward-thinking company that values innovation and offers opportunities for professional growth.

I am a dedicated professional with a strong background in e-commerce and seller support, currently working as a Seller Support Associate at Amazon India. My role involves managing high-value seller accounts and ensuring compliance with marketplace policies, where I have maintained a 95% satisfaction rate. I pride myself on my ability to resolve complex technical issues efficiently, having reduced resolution times by 30% through strategic problem-solving and effective communication.

Previously, I worked as an AI Content Moderator for LXTAI India, where I executed high-precision data annotation tasks for AI training models, achieving a remarkable 98% accuracy in content classification. My commitment to quality has been recognized through various awards, including the TQM Maestros award at Amazon for consistently delivering exceptional outcomes and enhancing the seller experience. I am passionate about leveraging my skills in data management and operational excellence to drive success in e-commerce.

Experience

Work history, roles, and key accomplishments

AM
Current

Seller Support Associate

Amazon,India

Mar 2024 - Present (1 year 6 months)

Managed high-value seller accounts and brand relationships, ensuring compliance with marketplace policies while maintaining 95% satisfaction rate. Resolved complex technical issues related to inventory management, listings, and platform integration, reducing resolution time by 30%.

Education

Degrees, certifications, and relevant coursework

BC

Bhavans Vivekanda’s Degree College

Bachelor of Business Administration, Finance

2020 - 2023

Studied Bachelor of Business Administration (BBA) - Finance with a strong foundation in financial analysis, investment strategies, and business operations management. Gained practical experience through market simulations and case studies.

Tech stack

Software and tools used professionally

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Avantika Mula - Seller Support Associate - Amazon,India | Himalayas