Austin Jenkins
@austinjenkins
I drive customer retention and operational improvements through data, CRM systems, and cross-functional escalation management.
CanadaWhat I'm looking for
I've led customer success and operations at Neo Financial, owning high-priority escalations across Product, Fraud, CX, and Treasury to protect revenue and resolve complex merchant blockers.
I identified 80% of workflow friction and risk signals, turning technical back-end processes into playbooks that improved frontline case resolution. I also used Snowflake, Databricks, and AI tools to build dashboards and audit frameworks that surfaced portfolio risks proactively.
I've converted 150 at-risk accounts during a major transition, maintained strong SLA and CSAT performance, and led a 40-person hybrid team. As founder of Ajax Logistics, I've also grown a consumer distribution business through retailer relationships, forecasting, inventory planning, and account management.
Experience
Work history, roles, and key accomplishments
Acted as primary escalation owner and operational lead, partnering cross-functionally to resolve complex merchant blockers and protect revenue streams. Identified 80% of workflow friction points and standardized technical back-end workflows into playbooks, accelerating case resolution.
Education
Degrees, certifications, and relevant coursework
University of Lethbridge
Bachelor of Arts, Psychology
Bachelor of Arts in Psychology from the University of Lethbridge.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Salary expectations
Job categories
Skills
Interested in hiring Austin?
You can contact Austin and 90k+ other talented remote workers on Himalayas.
Message AustinGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
