At Kaspersky, I support enterprise customers across Latin America with Kaspersky Security Center, Kaspersky EDR Optimum, and KUMA SIEM. I provide support in Portuguese, Spanish, and English.
I triage and prioritize tickets in BMC Helix, then follow up through resolution. I troubleshoot Windows and Linux issues through log analysis and reproduction in lab environments.
I also built AI-assisted workflows with Claude for ticket triage, follow-ups on stalled tickets, and expired contract deactivation in Helix. I’m studying Information Systems at FIAP.
