At CrowdStrike, I resolve high-severity enterprise Falcon cases across customer environments ranging from 200K to over 1M hosts. I investigate incidents with Falcon telemetry, Splunk, Wireshark, endpoint logs, network context, and MITRE ATT&CK reasoning to isolate root causes and guide remediation.
I've supported AWS, Azure, Google Cloud, and OCI environments, including AWS organizations with more than 100 accounts. I improve operational readiness through runbooks, validation checklists, AI-assisted workflows, and clear customer-ready updates, helping reduce repeat troubleshooting cycles by an estimated 20–30%.
