Augusto Santos de Oliveira

Coordinates bilingual education programs and oversees academic activities.

Teaches English to students, focusing on language proficiency and communication.

Delivered interactive, multilevel English classes for teenagers and adults, covering beginner through advanced levels. Adapted lessons to individual learner needs while encouraging confidence and fluency in English.

Provided end-to-end technical support to merchants worldwide, helping ensure reliable payment integrations. Analyzed, identified, and troubleshot JavaScript issues, webhook events, and Smart Button configurations in HTML.

Supported businesses of different sizes with technical questions involving payment processing, transactions, and global integrations. Built positive merchant relationships through clear, solution-oriented email support in English.

Led teams and planned training sessions for new practices, process refreshers, and ongoing development. Organized work schedules, production reports, employee feedback, and performance follow-up.

Taught English across all proficiency levels. Handled administrative support, including follow-up with absent students and assistance to the academic coordination team.

Provided private English lessons tailored to individual learner needs.

Managed store order processes using Excel spreadsheets, including product receiving, invoice checks, and warehouse system updates (WMS). Coordinated with suppliers on delivery deadlines, damaged-product exchanges, purchasing negotiations, promotions, and new product introductions.

Pursuing a postgraduate degree in Higher Education Teaching.

Completed a teaching degree (licentiate) in English Language and Literature.

Completed a postgraduate degree in Methodology of English Language Teaching.

Completed a postgraduate degree in Data Science.

Completed a technology degree in Systems Analysis and Development.