Audrey Kamamanzi
@audreykamamanzi
Dynamic General Manager with a focus on customer success.
UgandaWhat I'm looking for
As a General Manager at Threadcity Co.Ltd, I have successfully overseen all aspects of business operations, ensuring efficiency and profitability. My strategic planning aligns with company goals, driving revenue growth and customer satisfaction. I am proud to have increased revenue by 20% through innovative marketing and operational improvements, while also implementing cost-saving measures that reduced operational costs by 15%.
My commitment to customer satisfaction is evident in my achievements, including a remarkable 95% customer satisfaction rate through enhanced service delivery. I have led teams to execute quality goals by 50% and improved employee retention rates. My experience as a Senior Customer Care Representative at Igongo Country Hotel and Cultural Center further honed my skills in managing customer relations and resolving issues effectively, ensuring a high standard of service.
Experience
Work history, roles, and key accomplishments
General Manager
Threadcity Co.Ltd
Jan 2019 - Present (6 years 5 months)
As General Manager at Threadcity Co.Ltd, I oversee all business operations, focusing on efficiency and profitability. I develop strategic plans aligned with company goals, driving revenue growth and customer satisfaction. Achievements include a 20% revenue increase and a 95% customer satisfaction rate.
Senior Customer Care Representative
Igongo Country Hotel and Cultural Center
Feb 2014 - Apr 2019 (5 years 2 months)
In my role as Senior Customer Care Representative, I managed customer relations and ensured high service standards. I addressed inquiries and resolved issues, enhancing customer experience and satisfaction. I also trained junior staff to improve team performance.
Education
Degrees, certifications, and relevant coursework
MUMakerere University
Bachelor's Degree, Business Administration
2010 - 2014
Completed a Bachelor's Degree in Business Administration, focusing on enhancing operational efficiency and driving customer satisfaction. Developed skills in customer relationship management and project management.
Tech stack
Software and tools used professionally
Availability
Location
UgandaAuthorized to work in
ZimbabweWebsite
audreykamamanzi.comJob categories
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