Aspen Waldrip

I am a passionate professional with nearly a decade of experience in customer care and technical support, particularly within the healthcare IT sector. My journey has equipped me with a deep understanding of the challenges faced by front-line support workers and end-users. I strive to transform these insights into impactful changes that enhance user experience and product quality.

Currently, I work as a Customer Technical Support Specialist at Tandem Diabetes Care, where I utilize my problem-solving skills to assist customers with the t:slim X2 insulin pump and its integration with various CGM devices. My role involves not only troubleshooting technical issues but also advocating for customer needs within the organization. I am committed to ensuring compliance with industry regulations while continuously seeking ways to improve customer-related processes.

In addition to my technical support experience, I have a background in project management and quality assurance, having led cross-functional projects in healthcare settings. My ability to collaborate with diverse teams and maintain strong client relationships has been pivotal in delivering successful outcomes. I am eager to leverage my skills and experiences to contribute positively to a healthcare IT team.