ASIEN Joy
@asienjoy
Motivated remote customer service professional specializing in chat moderation and support.
What I'm looking for
I am a motivated and reliable customer service professional with hands-on experience in chat moderation, customer support, and online communication. I have assisted customers with inquiries, resolved complaints, processed orders and returns, and maintained professional, positive interactions across digital platforms.
I have worked remotely and in team settings across roles including Customer Service Representative, Chat Moderator, and Marketing Assistant, contributing to customer satisfaction and digital promotion efforts. I seek remote opportunities where I can deliver excellent support, solve problems efficiently, and help teams succeed.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Sonia US
Mar 2025 - Jan 2026 (10 months)
Assisted customers with inquiries, processed orders and returns, and resolved complaints to maintain professional client communication and improve satisfaction.
Chat Moderator
Cloudworkers
Jan 2023 - Jan 2025 (2 years)
Managed online chats, responded to customer messages, and maintained a friendly, professional environment while resolving user concerns.
Marketing Assistant
Cloudworkers
Jan 2022 - Jan 2023 (1 year)
Supported online marketing activities, promoted products and services, and helped attract customers through digital platforms.
Education
Degrees, certifications, and relevant coursework
Secondary School Certificate
Secondary School Certificate, General Secondary Education
Completed secondary school education, obtaining a Secondary School Certificate.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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