At Ogilvy & Mather, I support British American Tobacco web application feature development, site revamps, customer acquisition, engagement, retention, and continuous site operations. Previously, through TCS, I created Google Workspace performance reports, wrote complex SQL queries, and presented insights to improve sales volume.
I've also delivered commercial banking security and permissions work for ING Netherlands and retail banking fraud-regulation initiatives for Commonwealth Bank of Australia. Across these engagements, I turn requirements into BRDs, FSDs, user stories, process flows, UML, BPMN, and stakeholder-aligned delivery.
