ashutosh sharma

At SEROSOFT, I lead global learning and product enablement initiatives for enterprise SaaS products, supporting 50+ clients annually across the US and EMEA. I partner with Product and Engineering teams to align onboarding and release readiness with quarterly roadmaps.

I've built structured knowledge repositories, SOPs, and role-based certification frameworks that reduced post-onboarding support tickets by 30%. By introducing ChatGPT and Gemini into training-content creation, I reduced content development time by 40%.

Previously, I led end-to-end enablement for global SaaS customers, translated client needs into functional requirements, and managed remote UAT and feature-validation workflows. My self-service assets increased customer adoption by 25% year over year and enabled 60% of clients to complete onboarding asynchronously with AI assistance.

Before SaaS, I coordinated more than 100 engineering projects across IoT, embedded systems, and automation, and taught Electronics and Communication Engineering. I bring 18+ years of experience connecting business needs, product execution, and scalable learning outcomes across global teams.