Ashlie Ramirez

I’m a Senior Collections professional with 10+ years supporting organizational staffing needs and fulfilling day-to-day requirements with accuracy and urgency. I bring a bilingual, customer-focused approach, strong communication, and a positive mental attitude to every high-pressure environment.

In my most recent role with Black Key Consulting, I supported operations by training new employees, handling escalations around NSFs and chargebacks, and reviewing calls for Quality Assurance and compliance. I managed executive administrative duties including file maintenance, light recordkeeping, and accounting—while maintaining up-to-date, audit-ready logs.

I also specialized in insurance and loss mitigation work: validating data on claimed fraud accounts, maintaining LossMitigation logs (repossession, bankruptcy, insurance claims, impounds), and managing CPI deliverables. I handled scheduling and verification of proof of full coverage insurance, resolved issues with outside insurance, and coordinated towing dispatching for repo operations.

Earlier, as an Insurance Verification Specialist at Blue Cross Blue Shield, I used CPT/ICD-10 knowledge to code and process insurance claims, communicated with carriers for timely payment, and verified coverage for 500+ patients. I improved insurance verification processes to reduce processing time and resolved complex insurance issues with confidence.