Open to opportunities

Ashley Sosa

@ashleysosa

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Self-motivated professional with expertise in customer support and data entry.

United States

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a self-motivated and critical thinker with a diverse background in customer support, data entry, and document control. My experience spans various roles, including my current position as an Office Staff/Receptionist at Copper Creek Plumbing, where I excel in managing appointments and ensuring a positive experience for visitors. My ability to onboard quickly and absorb new processes has allowed me to thrive in fast-paced environments.

Previously, I worked at General Dynamics as a Senior Production Operator, where I managed team workloads and contributed to continuous improvement initiatives. My strong organizational skills and attention to detail have been key in maintaining process flow and meeting strict guidelines. I am also proficient in Microsoft Excel, which has been instrumental in updating and managing reports effectively.

Throughout my career, I have demonstrated a strong work ethic and excellent communication skills, both written and verbal. I take pride in my ability to solve problems efficiently and work collaboratively as part of a team. I am now seeking new opportunities that will allow me to leverage my skills and contribute to a dynamic organization.

Experience

Work history, roles, and key accomplishments

Current

Office Staff / Receptionist

Current

Copper Creek Plumbing

Jul 2023 - Present (2 years 1 month)

Greeted and directed visitors with professionalism and courtesy, ensuring a positive first impression. Scheduled and confirmed appointments, maintaining accurate calendars for multiple staff members.

Customer Service Scheduling Data Entry Document Management Office Administration

Senior Production Operator

General Dynamics

Jan 2019 - Dec 2021 (2 years 11 months)

Updated and managed reports in Microsoft Excel, ensuring data accuracy and accessibility. Managed and prioritized team workloads, facilitating efficient project completion and communication with upper management.

Microsoft Excel Team Leadership Workflow Management Continuous Improvement Reporting

Production Technician

General Dynamics

Aug 2018 - Jan 2019 (5 months)

Read and understood assembly instructions to build products effectively and efficiently. Maintained good process flow and was proficient in rework and soldering, ensuring high-quality output.

Assembly Soldering Continuous Improvement Process Flow

Shipping Clerk

Rigid Industries, Inc.

Dec 2017 - Aug 2018 (8 months)

Processed sales orders and set up freight shipments, ensuring timely delivery. Maintained inventory control and performed problem-solving and analysis for shipping issues.

Sales Orders Freight Inventory Control Problem Solving Logistics

Process Engineering Technician

Rigid Industries, Inc.

Nov 2016 - Dec 2017 (1 year 1 month)

Managed quality notices, build manuals, and performed data entry for various projects. Documented processes, supported NPI runs, and performed mechanical assembly and fabrication.

Quality Control Documentation Data Entry 3D Printing

Assembly Technician

Rigid Industries, Inc.

Sep 2015 - Nov 2016 (1 year 2 months)

Prioritized daily work orders and met strict deadlines, ensuring efficient production. Maintained line balance and process flow while building products effectively and efficiently, including soldering.

Soldering Line Balancing Process Flow Assembly

Customer Service Associate

Frontier Ace Hardware

Aug 2010 - Nov 2013 (3 years 3 months)

Assisted customers with their needs and wants, providing exceptional customer service. Maintained inventory control, department cleanliness, and processed customer payments and refunds.

Customer Service Inventory Control Retail Operations Problem Solving