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Ashley Melton

@ashleymelton

Customer Success Specialist in SaaS and client support, recognized multiple times as a Top Agent for performance and goal attainment.

United States

Message

At Accenture – TN Department of Human Services, I managed customer accounts and resolved cases, keeping customers informed through escalations and follow-up. I documented account changes, case histories, and resolutions in ServiceNow, and received multiple Top Agent recognitions.

At Adecco – TN P-EBT, I researched member accounts and transactions, coordinated merchant calls, and documented case outcomes. I also supported at-risk individuals with follow-up calls and connected people with relevant support resources.

Experience

Work history, roles, and key accomplishments

Customer Support Agent

Accenture

Oct 2024 - Apr 2026 (1 year 6 months)

Managed customer accounts and resolved cases, handling escalations and maintaining detailed documentation in ServiceNow. Consistently met quality and productivity expectations, receiving multiple Top Agent recognitions.

ServiceNow Salesforce Insights NICE InContact CRM Customer Relationship Management Troubleshooting Escalation Management Cross Functional Collaboration Case Management Customer Onboarding Customer Education

Benefit Support Specialist

Adecco

Oct 2021 - Oct 2024 (3 years)

Researched member accounts and transaction history, conducted merchant conference calls, and provided crisis intervention support. Documented interactions in specialized databases and connected individuals with resources.