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Ashley Cowley

@ashleycowley

IT support candidate building Linux server skills through a home media server and developing cybersecurity knowledge with TryHackMe SOC Level 1.

United Kingdom

Message

I built and maintain a home media server from repurposed computer hardware, installing and configuring Jellyfin and troubleshooting software, connectivity, and configuration issues. This hands-on work has helped me develop practical Linux, networking, and server administration skills.

At Sober Social, Doncaster, I planned and facilitated groups covering IT, cybersecurity, music, and community topics. I created activities and workshop materials, and delivered sessions for groups ranging from around 15 people to events involving up to approximately 500 participants.

I also helped older adults learn basic computer and internet skills as a Community IT Tutor. I hold an NCFE Level 2 Certificate in the Principles of Cybersecurity and am developing my networking knowledge through Cisco Networking Academy - Network Basics and practical SOC training through TryHackMe SOC Level 1.

Experience

Work history, roles, and key accomplishments

Seasonal Customer Service / Hospitality Team Member

Yorkshire Wildlife Park

Jan 2023 - Dec 2024 (1 year 11 months)

Provided customer service across restaurant and hospitality areas during busy seasonal events. Assisted visitors with directions, facilities, and general enquiries, and supported site presentation.

Customer Service Hospitality Communication Skills Flexibility

Volunteer / Group Facilitator

Sober Social

Jan 2022 - Dec 2023 (1 year 11 months)

Planned and facilitated IT, cybersecurity, music, and community groups. Delivered sessions on cybersecurity and internet safety, and created educational materials for workshops.

Group Facilitation Cybersecurity Education IT Training Communication Skills Event Planning

Community IT Tutor

Library-based IT Training

Jan 2006 - Dec 2008 (2 years 11 months)

Helped older adults learn basic computer and internet skills in a supportive group setting. Explained unfamiliar technology using clear, non-technical language.

IT Training Communication Skills Patience Computer Literacy

Education

Degrees, certifications, and relevant coursework

Cisco Networking Academy

Network Basics, Networking

In progress, currently at Module 5: Communication Principles, developing knowledge of networking fundamentals, devices, connectivity, protocols, and data communication.

TryHackMe

SOC Level 1, Cybersecurity

In progress, practical Blue Team/SOC training covering junior security analyst responsibilities, attack vectors, SOC team roles, Level 1 triage, and initial alert/event investigation.

NCFE

NCFE Level 2 Certificate in the Principles of Cybersecurity, Cybersecurity

Completed a Level 2 Certificate in the Principles of Cybersecurity, covering cybersecurity fundamentals, legal and ethical aspects, common threats, and methods of maintaining cybersecurity.