I'm currently supporting customer operations at Flutter Entertainment India LLP, where I verify identity, age, and documents across multiple markets and jurisdictions.
I investigate duplicate accounts, account abuse, suspicious activity, and fraudulent documents, research inconsistencies, and escalate fraud and responsible-gambling cases to specialist teams. I also handle customer cases through email and live chat, including account access and detail changes.
Previously at Cognizant Technology Solutions, I conducted company research, data enrichment, lead qualification, and business-legitimacy validation for Google New Business Sales. I maintained accurate Salesforce CRM records through account mapping and duplicate identification.
