I've supported digital products across booking platforms, e-commerce, logistics and e-governance, translating business and user needs into functional requirements, user stories, use cases and process flows.
At IndiaNIC Infotech, I defined end-to-end workflows for BOKA, including search, availability, bookings, cancellations, rescheduling, notifications and administration. I also used Excel and SQL for analysis and reporting, supported UAT, and managed analysis activities across concurrent client projects.
Previously at Sparrow Softech, I helped enhance municipal web and mobile services across four Indian states, covering property tax, water charges and trade licences. I work closely with engineering, QA, UI/UX, clients and stakeholders to clarify requirements and improve systems.
