Aseel Sayaydeh
@aseelsayaydeh
Cisco TAC Engineer at Cisco Systems resolving high-severity Nexus incidents and coordinating customer escalations.
Saudi ArabiaWhat I'm looking for
At Cisco Systems, I own and resolve Severity 1 and Severity 2 network incidents affecting enterprise networks and service providers. I investigate complex Cisco Nexus and NX-OS issues, reproduce customer topologies in TAC labs, and coordinate with customers and engineering teams through resolution.
At ESTARTA SOLUTIONS – CISCO, I supported Cisco ACI environments, coordinated infrastructure changes, and acted as incident owner for high-priority outages. My work has included root-cause analysis, MOPs and ACI as Code pipelines, customer consultation, and technical documentation.
Experience
Work history, roles, and key accomplishments
Own and resolve Severity 1 and Severity 2 network incidents affecting global enterprise networks and service providers. Act as a technical escalation point for complex Cisco Nexus and NX-OS environments and high-priority customer issues.
Network Consulting Engineer
Estarta Solutions
Jul 2024 - May 2026 (1 year 10 months)
Provided operational support for Cisco ACI data center environments supporting critical customer infrastructure. Coordinated customer-requested infrastructure changes including port configuration, switch onboarding/offboarding, L3Out setup and VLAN creation.
Customer Support Engineer
Estarta Solutions
Feb 2024 - Jul 2024 (5 months)
Supported Cisco APIC and Nexus 9000/2000 platforms operating in ACI mode. Troubleshot software and hardware issues affecting customer ACI environments and coordinated technical resolution.
IT Engineer
Arab Potash Company
Feb 2020 - Aug 2020 (6 months)
Installed and maintained software and hardware systems. Configured computer networks and maintained IT equipment.
Electrical Site Engineer
Al Saher Contracting Co.
Nov 2019 - Feb 2020 (3 months)
Served as an Electrical Site Engineer, overseeing electrical systems and site operations.
Education
Degrees, certifications, and relevant coursework
Mut'ah University
Bachelor's Degree, Electrical Engineering
Bachelor's Degree in Electrical Engineering (Electronics) from Mut'ah University, Jordan, completed in March 2019.
Availability
Location
Saudi ArabiaAuthorized to work in
Salary expectations
Job categories
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