At Saudi Business Machines, supporting Saudi Electricity Company, I monitor and manage enterprise infrastructure across data centers, networks, servers, storage, UPS systems, and business-critical applications.
I use SCOM, NNMI, AppDynamics, SiteScope, OBM, and Cisco Nexus Dashboard for real-time monitoring and alert analysis. By improving monitoring processes, escalation procedures, and response workflows, I reduced incident resolution time by 20%.
I also manage incidents through ITIL processes and SLA requirements, using ServiceNow to document incidents, changes, and tickets. I monitored critical alerts across 100+ systems and sites, supporting infrastructure availability and business continuity.
