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Arun s thomas

@arunsthomas

Aspiring DevOps Engineer at Jio, applying Linux operations and root-cause analysis to maintain 99%+ service availability.

India

Message

At Jio, I manage operational and technical escalations, using root-cause analysis to resolve bottlenecks and preserve 99%+ operational service availability. I monitor performance against SLAs and document operating procedures and incident logs.

At Softens Solutions, I supported Java, SQL, and JavaScript web applications through Level-2 troubleshooting, defect triage, and database query optimization. I also built an application monitoring and database diagnostics platform with Java, SQL, Git, and Docker, applying logging and RCA practices in troubleshooting simulations.

Experience

Work history, roles, and key accomplishments

Current

Jio Point Manager / Technical Operations Lead

Current

Jio

Jan 2025 - Present (1 year 9 months)

Managed operational and technical escalations, conducting rapid root-cause analysis to resolve critical bottlenecks and preserve 99%+ operational service availability. Monitored daily service performance metrics against strict SLAs and coordinated with cross-functional teams.

Root Cause Analysis SLA Compliance Incident Management Technical Documentation Cross functional Coordination Operational Monitoring

Junior Software Developer / Application Support

Softens Solutions

Jan 2024 - Dec 2024 (11 months)

Delivered Level-2 technical troubleshooting, defect triage, and resolution support for multi-tier web applications built with Java, SQL, and JavaScript. Investigated backend application logs and optimized relational SQL database queries to maintain database integrity.

Java SQL JavaScript Troubleshooting Defect Triage Database Optimization Technical Documentation Application Support