Arthurs User

Delivered enterprise consulting services specializing in Microsoft Intune, SCCM/MECM, Windows endpoint management, software deployment, Autopilot, co-management, and Windows modernization across large customer environments. Packaged, tested, and deployed Win32 and enterprise applications using Microsoft Intune and SCCM, including application detection, dependencies, requirements, and deployment co

Managed and supported an enterprise SCCM/MECM environment supporting 11,000+ endpoints, including infrastructure health, client management, software distribution, patching, reporting, licensing compliance, and software metering. Led a large-scale Windows 7 to Windows 10 migration of 7,000+ devices, including deployment planning, application readiness, task sequence development, testing, and produc

Delivered enterprise consulting services specializing in SCCM, Intune, Windows migration, application deployment, SCOM, App-V, and Microsoft System Center technologies across large, complex customer environments. Led and supported Windows 10 enterprise migration projects, including planning, application compatibility, task sequence development, deployment, remediation, and large-scale endpoint rol

Delivered advanced technical consulting, support, and proactive services to Microsoft Premier enterprise customers, specializing in System Center Configuration Manager (SCCM), System Center Operations Manager (SCOM), and Microsoft Application Virtualization (App-V). Served as a trusted technical advisor to enterprise customers, helping design, implement, optimize, troubleshoot, and maintain large-

Delivered advanced technical consulting, support, and proactive services to Microsoft Premier enterprise customers, specializing in System Center Configuration Manager (SCCM), System Center Operations Manager (SCOM), and Microsoft Application Virtualization (App-V). Designed, deployed, and supported enterprise SMS/SCCM and MOM/SCOM environments for Microsoft customers.

Provided enterprise-level support for Microsoft management technologies, including Systems Management Server (SMS), now Microsoft Configuration Manager / SCCM, and Microsoft Operations Manager (MOM), now System Center Operations Manager / SCOM. Promoted from Support Engineer to Technical Lead based on technical expertise, case ownership, and leadership within Microsoft Enterprise Platform Support.

Provided second-level technical support for corporate desktop and server environments, troubleshooting complex hardware, software, operating system, connectivity, and user-access issues. Supported the Canadian Systems Management Server (SMS) environment, the predecessor to Microsoft SCCM / Configuration Manager, assisting with software distribution, client management, inventory, and endpoint admin

Completed a Network Administrator Diploma program.

Completed a Computer Foundations Certificate program.