Art Bryan Pardillo
@artbryan
Head IT & automation specialist: n8n and Claude Code workflows, Python tools, Asterisk/ViciDial VoIP and IT support for call centers.
PhilippinesWhat I'm looking for
At LAV Business Process Outsourcing, I oversee data operations and build automation for call-center campaigns. I develop n8n workflows that process call records and detect False Answer Supervision traffic.
I also deploy and maintain Asterisk and ViciDial/ViciBox PBX infrastructure, including SIP trunking. For UK B2C datasets, I built custom desktop tools with AI-assisted coding to scrub data and generate clean masterlists.
Before moving into IT at LAV Call Center Services, I worked in voice and non-voice BPO campaigns and briefly served as Team Lead and QA. I was later promoted to Head IT, overseeing IT and telephony operations for a 200+ agent call center.
My projects include A-Zphone, a compact SIP softphone for Windows built with AI-assisted coding and used daily by agents, and an AI receptionist that looks up clients and handles appointment bookings. I am expanding into AI automation and virtual-assistant-style engagements that automate manual, slow, or error-prone work end to end.
Experience
Work history, roles, and key accomplishments
Automation & Data Operations Lead (Head IT)
LAV Business Process Outsourcing
Feb 2025 - Present (1 year 8 months)
Oversee scrubbing and processing of aged UK B2C datasets to optimize dialer performance and campaign deliverability. Manage and maintain proprietary non-voice Avatar systems across multiple core campaigns.
IT Specialist, later Head IT
LAV Call Center Services
May 2020 - Nov 2024 (4 years 6 months)
Started briefly as Team Lead and QA before moving into IT, and was later promoted to Head IT, overseeing IT and telephony operations for a 200+ agent call center. Deployed an internal, human-led Avatar calling system used daily by 200+ agents to standardize presentation quality and lift lead conversion.
BPO Professional (Voice & Non-Voice)
LAV Call Center Services
May 2018 - May 2020 (2 years)
Dialed outbound voice campaigns for Solar appointment setting, qualifying residential prospects and updating CRM records in real time. Ran outbound non-voice Medical Pendant campaigns, managing digital communications to qualify leads and close deals end to end.
Education
Degrees, certifications, and relevant coursework
Cisco Networking Academy
Junior Cybersecurity Analyst Career Path, Cybersecurity
Completed Junior Cybersecurity Analyst Career Path in July 2024.
Cisco Networking Academy
Ethical Hacker, Cybersecurity
Completed Ethical Hacker certification in July 2024.
Professional Regulation Commission
Licensed Professional Teacher, Education
Licensed Professional Teacher credential obtained in 2020.
Technical Education and Skills Development Authority
Bookkeeping NCIII, Bookkeeping
Bookkeeping NCIII certification obtained in 2019.
University of the Visayas
Bachelor of Elementary Education, Elementary Education
Bachelor of Elementary Education degree from the University of the Visayas, completed in 2018.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Portfolio
portfolio.artmidnight.workers.devSalary expectations
Job categories
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