Arshad Malik
@arshadmalik
Senior AI Data Ops Leader @ Amazon AGI [Alexa & NOVA] — 12+ years scaling RLHF & HITL teams. 96%+ quality for 15 weeks, 111k+ units, 100+ annotators s
IndiaWhat I'm looking for
At Amazon AGI Data Services, I lead AI data operations for NOVA and Alexa, scaling Human-in-the-Loop workflows, generative AI data curation, and site-level governance. I've reduced lost hours by 70%+, stabilized quality above 96%, improved transcription AHT by 17%, and onboarded teams with zero quality breaches.
Across Amazon Customer Experience Operations and early-career customer service leadership roles, I launched the Heavy & Bulky Rescue Team, improved rescue success to 70%, reduced backlogs by 15%, and shortened escalated ticket resolution from six days to under two. I enjoy turning unstable workflows into scalable, measurable operations through strong calibration, coaching, and cross-functional execution.
Experience
Work history, roles, and key accomplishments
Leads AI data operations for Amazon's AGI Data Services, overseeing Alexa and NOVA workflows. Drives site-level governance, quality assurance, and process optimization, achieving significant improvements in efficiency and quality metrics.
Built and launched the 'Heavy & Bulky Rescue Team' from scratch, scaling to 20 associates and achieving a 70% rescue success rate. Led cross-functional forums to boost CSAT scores by ~12% and collaborated with Amazon Transportation Services to reduce pre-delivery contacts by 27%.
Integrated new contact data streams into workflow ticketing, reducing escalated ticket resolution time from 6 days to less than 2 days. Served as Subject Matter Expert (SME), delivering an 84% graduation rate for new hire cohorts during academy training.
Education
Degrees, certifications, and relevant coursework
Indian School of Business & Economy
Post-Graduate Program, Planning & Entrepreneurship
Post-Graduate Program in Planning & Entrepreneurship at Indian School of Business & Economy.
Osmania University
Bachelor of Computer Applications, Computer Applications
Pursued a Bachelor of Computer Applications degree at Osmania University.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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