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Arjun Ramesh

@arjunramesh1

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I improve B2B customer experiences through onboarding, escalations, and SLA delivery.

India

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What I'm looking for

I'm looking for a customer success or support role where I can improve onboarding, resolve escalations, partner with product and engineering teams, and strengthen customer experience through SLA-focused operations.

At Rippling, I handle high-volume B2B support across chat and ticketing systems, meet SLA targets, and coordinate product escalations with engineering and product teams. I also run onboarding and training for new hires while documenting customer feedback for product improvements.

Across Freo, MPOWER Financing, BYJU'S, Telligent Support, and ECPL, I've supported SaaS, fintech, and customer-facing operations through account management, troubleshooting, onboarding, customer education, and escalation handling. I've been consistently recognized for strong CSAT and QA performance.

Experience

Work history, roles, and key accomplishments

Customer Support Associate

Rippling

Sep 2024 - Jul 2026 (1 year 10 months)

Handled high-volume B2B customer support across chat and ticketing systems, consistently meeting SLA targets. Acted as point of contact for a 4-member team on product escalations and ran onboarding and training sessions for new hires.

Customer Support SLA Management Escalation Management Onboarding Training Ticketing Systems Live Chat Product Feedback

Senior Associate

Freo

Nov 2023 - Aug 2024 (9 months)

Managed 60+ customer accounts daily, maintaining strong engagement and operational efficiency. Led onboarding and training for new team members, handled escalations, and tracked SLA performance with reports for internal stakeholders.

Account Management Onboarding Training Escalation Management SLA Tracking Reporting Operational Efficiency

Senior Customer Relations Associate

MPOWER Financing

Oct 2022 - Oct 2023 (1 year)

Delivered multi-channel support (chat, email, phone) for a fintech SaaS platform. Resolved account and troubleshooting issues, escalated complex cases to technical teams, and maintained accurate records while meeting SLAs.

Multichannel Support Live Chat Email Support Phone Support Troubleshooting Escalation Management SLA Compliance Record keeping

Inside Sales Associate

BYJU'S

Oct 2021 - Sep 2022 (11 months)

Conducted 1000+ customer consultations focused on onboarding and product education. Improved conversion outcomes through effective objection handling and communication, and shared customer insights with leadership teams.

Customer Consultation Onboarding Product Education Objection Handling Communication Skills Sales Reporting Customer Insights

Senior Customer Consultant

Telligent Support LLP

May 2021 - Sep 2021 (4 months)

Managed high-volume inbound customer interactions while maintaining strong service standards. Built long-term customer relationships and shared feedback with internal teams to improve quality.

Inbound customer service Relationship Management Feedback Collection Quality Improvement

Customer Support Executive

ECPL

Sep 2019 - Dec 2020 (1 year 3 months)

Resolved customer queries and complaints efficiently in a fast-paced support environment. Handled escalations professionally, improving customer satisfaction.

Customer Support Query Resolution Complaint Handling Escalation Management Customer Satisfaction