Arikarevula R

I’m a dedicated, results-oriented professional with 16+ years of continuous experience at Dell International Services, building a strong track record across inside sales, customer care, operations support, and services specialist work. I consistently exceed targets by combining consultative selling with KPI visibility and disciplined execution.

Across multi-market environments spanning India, Sydney (Australia), and Malaysia, I’ve supported services revenue growth for commercial accounts by recommending Lifecycle, APEX, PCaaS, and Deployment Services. I work closely with Account Managers and Territory Sales Representatives to identify upsell opportunities, improve attach rates, and align service recommendations to customer lifecycle stages and account expansion goals.

I’m also recognized for measurable customer experience improvements and quality enablement—handling complex Tier 2 escalations with high resolution rates and driving DSAT reduction through structured Root Cause Analysis (RCA) and targeted peer coaching. From facilitating calibration sessions for groups of 6–10 reps to mentoring new joiners, I bring a hands-on approach to raising performance standards and sharing product knowledge.