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Arijit Chatterjee

@arijitchatterjee2

Real Time Analyst at 24-7 Intouch India, monitoring KPIs and turning customer data into actionable insights.

At 24-7 Intouch India Private Limited, I monitor workforce performance in real time, track KPIs and SLA targets, and prepare reports. I analyze customer data to identify trends and opportunities for improvement.

At Conneqt Business Solutions Ltd, I developed MIS reports to track customer service performance and identify areas for improvement. I also implemented automated processes to streamline daily operations and reduce manual workloads.

Earlier, at Sonotel Hotels and Resorts, I worked as a Front-Office Supervisor, scheduling staff shifts and preparing reports on occupancy rates and revenue targets. I also analyzed operational data to identify opportunities to improve efficiency.

Experience

Work history, roles, and key accomplishments

Current

Real Time Analyst - WFM

Current

24-7 Intouch India Private Limited

Dec 2021 - Present (4 years 11 months)

Managed workforce management, real-time analysis, and queue monitoring. Prepared historical and real-time reports, monitored absenteeism and shrinkage, and ensured KPI and SLA targets were met.

Workforce Management Real time Analysis Queue Monitoring Reporting Data Analysis KPI Monitoring SLA Management Troubleshooting trend forecasting

MIS Executive

Conneqt Business Solutions Ltd

Jul 2021 - Dec 2021 (5 months)

Prepared MIS reports and conducted real-time analysis to track customer service performance. Implemented automated processes to streamline operations and reduce manual workloads.

MIS Reporting Data Analysis Automation Pivot Tables Charts Stakeholder Management Process Improvement

Front-Office Executive

Royano Hotels

Apr 2019 - Apr 2020 (1 year)

Managed customer relationships, billing, reservations, and payment follow-ups. Compiled various reports and handled online portal inventory management and sales support.

Customer Relationship Management Team Management Billing Reservations Reporting Inventory Management Sales Support Vendor Management Microsoft Office

Front-Office Supervisor

Sonotel Hotels and Resorts

Oct 2013 - Mar 2019 (5 years 5 months)

Supervised front desk operations, scheduled staff shifts, and ensured smooth daily operations. Prepared reports on occupancy and revenue, and coordinated with other departments.

Front Office Staff Scheduling Reporting Data Analysis Inventory Management Customer Service Team Coordination