Looking for a job

Areeb Ahmed Khan

@areebahmedkhan

Message

I'm a sales and customer success professional improving customer experiences and pipeline outcomes.

Pakistan

Message

What I'm looking for

I'm looking for a customer success, sales development, customer support, or quality assurance role where I can improve customer experiences, build client relationships, use CRM systems, and contribute to performance and process improvements.

I've supported U.S.-based customers at IBEX through phone, email, and chat, resolving account issues, documenting interactions, and collaborating with internal teams on complex concerns. In my Quality Assurance Executive role, I evaluate customer interactions, coach agents, and turn recurring pain points into actionable process-improvement insights.

I've also coordinated customer, supplier, financial, and operational records at USMANCO International, and conducted outbound skip tracing for Azul Productions/Gotham Bailbonds. I bring hands-on experience in outbound prospecting, consultative selling, objection handling, CRM management, and customer relationship building.

Experience

Work history, roles, and key accomplishments

Current

Quality Assurance Executive

Current

IBEX

Sep 2025 - Present (1 year)

Evaluated customer interactions to ensure compliance with quality standards and customer experience objectives. Identified recurring customer pain points and shared actionable insights with operations teams.

Quality Assurance Customer Experience Coaching Reporting Process Improvement

Education

Degrees, certifications, and relevant coursework

Mohammad Ali Jinnah University

Bachelor of Business Administration, Business Administration

2021 - 2025

Pursued a Bachelor of Business Administration with a focus on Human Resource Management, Organizational Behavior, Business Communication, and Business Analytics.