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Arcel Ayson

@arcelayson

Hi, I’m Arcel, a Customer Success leader with 9+ years at Oracle NetSuite, helping enterprise customers adopt, grow, and succeed long after go-live.

Philippines

Message

At Oracle NetSuite Philippines Corporation, I led an 11-person Customer Success Management team supporting post-go-live adoption, customer health, and retention for approximately 500 NetSuite customers. I standardized health assessments and risk tracking to give the team a consistent way to follow up with customers.

As Education Practice Manager, I directed implementation project portfolios using team and global resources, delivering quality projects on time and on budget. I also coached 14 Education Consultants and designed onboarding and professional development programs.

Earlier at Oracle NetSuite Philippines Corporation, I delivered end-user training and knowledge transfer for local and JAPAC customers. I owned training projects from scoping through follow-up and developed customer-specific training and reference materials.

At Antonio Rivera Consulting, Inc., I managed ERP implementation, QA, and business process projects, including an Order-to-Cash implementation and a stock-transfer tracking system. I also led a Work Instructions project that delivered 72 work instructions in two months.

Experience

Work history, roles, and key accomplishments

Manager, Customer Success Management

Oracle NetSuite Philippines Corporation

Feb 2026 - Oct 2026 (8 months)

Led an 11-person CSM team owning post-go-live adoption, customer health, and retention for ~500 NetSuite customers. Standardized customer health assessments and post-go-live risk tracking, and directed hiring, onboarding, coaching, and performance reviews.

Customer Success Customer Health Retention Risk Management Team Leadership Hiring Coaching Performance Management NetSuite ERP Account Management Professional Services Operations Support

Education Practice Manager

Oracle NetSuite Philippines Corporation

Jan 2022 - Jan 2026 (4 years)

Led NetSuite customer education and implementation project delivery, managing a team of 14 Education Consultants. Directed implementation project portfolios, scoped customer opportunities, and coached consultants to improve training delivery and operational consistency.

Project Management Implementation Customer Education Team Leadership Coaching Training Enablement Process Improvement Program Management NetSuite ERP

Senior Education Consultant

Oracle NetSuite Philippines Corporation

Jun 2017 - Dec 2021 (4 years 6 months)

Delivered NetSuite end-user training and knowledge transfer for local and JAPAC customers. Owned customer training projects from scoping through knowledge transfer, coordinated JAPAC job assignments, and developed customer-specific training materials.

Training Knowledge transfer Customer Education NetSuite ERP Mentorship virtual training Webinars Instructional Design

Associate (ERP Implementation & Project Management)

Antonio Rivera Consulting, Inc.

Jul 2012 - May 2017 (4 years 10 months)

Project Manager and Business Analyst on ERP implementation, QA, and business process projects for client distributors and internal business units. Managed Order-to-Cash system implementations, led work instructions projects, and managed QA processes.

ERP Implementation Project Management Business Analysis Order To Cash QA Test Planning Defect Management BRD Agile Scrum Data Mapping Training Stakeholder Management

Program Ready Trainer

Convergys Corporation Philippines

Jul 2010 - Jun 2012 (1 year 11 months)

Trained and coached customer-service agents for inbound and outbound operations. Delivered classroom and online training, coaching, quality assurance, and account reporting to support SLA performance.