At Oracle, I represent customers as a single point of contact within the Oracle ACS team and manage project activities, from planning and prioritization to delivery within agreed budgets and timelines.
As a Functional and Technical Consultant, I develop NetSuite customizations using SuiteScript, SuiteFlow, SuiteBuilder, and Advanced PDF Templates. I also optimize ERP, CRM, OTC, and P2P processes.
Previously, as a Senior Technical Support professional at Oracle, I handled escalations and complex troubleshooting, documented cases, and worked with Quality Assurance and Development teams to keep priority defects moving.
Earlier, I worked as a GLI (General Ledger Implementation) Specialist at Automatic Data Processing Inc., a Technical/Software Support Engineer at IBM Global Process Services, and a Technical & Customer Service Representative at Advanced Contact Solutions. I hold NetSuite Administrator, SuiteFoundation, Application Developer, and AI Foundations certifications, as well as Oracle Cloud Infrastructure AI Foundations certification.
