Aravind sai veeravalli
@aravindsaiveeravalli
I'm a data analytics aspirant turning customer case and transaction data into accurate, actionable insights.
IndiaWhat I'm looking for
At Sutherland, I handle backend customer support cases for Cash App services, reviewing customer, account, and transaction information to identify issues and determine accurate resolutions. I categorize cases, maintain precise records, identify discrepancies, and meet quality and turnaround expectations.
I'm building on this operational data experience through SQL, Python, Excel, Power BI, Tableau, data cleaning, visualization, dashboard development, and KPI reporting. My projects include analyzing IoT energy-consumption data, creating Tableau dashboards, and contributing to DRDO's Fire Control System database management project.
Experience
Work history, roles, and key accomplishments
Associate – Non-Voice Backend Customer Support
Sutherland
Handled backend customer support cases for Cash App services, reviewing customer, account, and transaction information to identify issues and determine resolutions. Categorized and processed cases accurately while following standard operating procedures and quality guidelines.
Education
Degrees, certifications, and relevant coursework
Seshadri Rao Gudlavalleru Engineering College
Bachelor of Technology, Electrical and Electronics Engineering
2021 - 2024
Grade: 6.96
Pursued a Bachelor of Technology in Electrical and Electronics Engineering, achieving a CGPA of 6.96.
Sri Vasavi Institute of Engineering and Technology
Diploma, Electrical and Electronics Engineering
2018 - 2021
Grade: 6.56
Completed a Diploma in Electrical and Electronics Engineering with a CGPA of 6.56.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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