At The Federal Bank, I manage end-to-end customer servicing, from account opening and KYC verification to request processing and grievance resolution. I also work with operations, credit, and service teams to support smooth branch functioning.
I generate branch business through field visits, lead follow-ups, and promotional activities, meeting sales targets across CASA, deposits, insurance, and loan products. I monitor customer portfolios and cross-sell digital products and other solutions to support customer retention and product penetration.
During my summer internship at Advisor Zaroori Hai, I helped develop digital strategies and financial literacy content through market research and competitor analysis. I also organized financial literacy and investor education workshops for faculties, students, corporates, associations, and NGOs.
