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Aradhana Sharma Mondal

@aradhanasharmamondal

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Dynamic Specialist Driving Impact Across Diverse Business Functions

India

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I've supported Tata Consultancy Services across master data management, incident and vendor management, claims, and mortgage underwriting. Most recently, I guided data governance, profiling, cleansing, standardization, and root-cause analysis to protect enterprise data integrity.

Across BFSI and IT infrastructure services, I've resolved complex incidents, managed vendor relationships, assessed credit and claims, and mentored junior analysts. I'm recognized for 100% quality, zero client escalations, system expertise, and contributions to Project WCP.

Experience

Work history, roles, and key accomplishments

Master Data Management (MDM) Specialist

Tata Consultancy Services

Jan 2024 - Jan 2026 (2 years)

Provided strategic guidance on data governance, profiling, cleansing, and standardization across enterprise datasets. Facilitated root cause analysis of data issues and enforced corrective actions using mainframe and MDM tools.

Master Data Management Data Governance Data Profiling Data Cleaning Mainframe MDM Tools Root Cause Analysis Cross Functional Collaboration

Vendor Manager & Incident Manager

Tata Consultancy Services

Aug 2021 - Dec 2023 (2 years 4 months)

Led end-to-end incident management to minimize operational disruptions and ensure prompt resolutions. Cultivated vendor relationships in IT infrastructure services, ensuring contract compliance and service quality.

Incident Management Vendor Management IT Infrastructure Contract Compliance Service quality Stakeholder Management Procurement Service Catalog

Senior Claim Analyst

Tata Consultancy Services

Dec 2017 - Jul 2021 (3 years 7 months)

Handled complex insurance claims lifecycle including review, investigation, and settlement. Performed in-depth claim investigations and interpreted policy coverage to ensure accurate claim decisions.

Claims Management Insurance Investigation Policy Interpretation Regulatory Compliance Mentorship Quality Assurance

Mortgage Underwriter

Tata Consultancy Services

Jul 2015 - Nov 2017 (2 years 4 months)

Executed risk assessments and proposed loan decisions based on comprehensive credit evaluation. Reviewed mortgage applications and financial data to verify creditworthiness and uphold lending guidelines.

Mortgage Underwriting Risk Assessment Credit Evaluation Financial Analysis Lending Policies Documentation Review

Credit Analyst

GE Capital

Nov 2012 - Jan 2015 (2 years 2 months)

Assessed creditworthiness of individuals and businesses through analysis of financial statements and credit reports. Collaborated with cross-functional teams to optimize processes and contributed to UAT testing.

Credit Analysis Financial Statements Credit Reports Cross Functional Collaboration Process Optimization UAT

Education

Degrees, certifications, and relevant coursework

University of Delhi

Bachelor of Commerce Honours, Commerce

Bachelor of Commerce Honours degree from the University of Delhi, completed in 2012.

DPS Gurgaon

Class XII, General Studies

Grade: 85%

Activities and societies: Participated in a workshop on 'Advertising & HR Management' held at IILM College in Gurgaon. Attained bronze standard of THE INTERNATIONAL AWARD FOR YOUNG PEOPLE given by THE DUKE OF EDINBURGH in 2008.

Completed Class XII with a GPA of 85%.