Open to opportunities

Araba Mila

@arabamila

Entry-level call center agent and communication studies graduate focused on clear customer service and media-supported PR.

Ghana

Message

What I'm looking for

I’m looking for a role where I can handle calls confidently, support customers, and contribute to communication or media activities. I want structured guidance, clear procedures, and room to grow my skills while delivering reliable results.

I’m a reliable and organized graduate with hands-on experience across call handling, retail-style customer assistance, and communication support. I’m comfortable assisting customers, learning and applying call scripts, and maintaining professionalism and confidentiality in structured environments.

In my National Service role with the Ghana Armed Forces, I supported the Public Relations Department with daily communication activities. I helped draft and distribute internal announcements and official correspondence, coordinated media-related activities, and wrote news stories for publication in the GAF news, ensuring accurate information flow.

I’ve also supported media and events through roles like my radio internship and event production assistance, including content preparation, studio coordination, audience interaction, and occasional Master of Ceremonies duties. Most recently, as a Call Center Agent, I handle inbound and outbound calls, address inquiries, and follow company procedures while continuing to build my expertise.

Experience

Work history, roles, and key accomplishments

Current

Call Center Agent

Current

Calls Experts

Jan 2026 - Present (6 months)

Handled inbound and outbound customer calls professionally, answering inquiries using call scripts and company procedures. Maintained professionalism and confidentiality during calls.

Inbound Calls Outbound Calling Confidentiality PROFESSIONAL

Public Relations Support

Ghana Armed Forces, Burma Camp

Oct 2024 - Oct 2025 (1 year)

Provided public relations support to the Public Relations Department by assisting with daily communication activities. Drafted and distributed internal announcements and helped coordinate media-related activities including writing news stories for publication.

Public Relations Media Coordination Administrative Support Confidentiality

PR & Event Support Assistant

Fed Creates Studios

Mar 2024 - Jan 2025 (10 months)

Assisted with planning and coordinating events and productions, including serving as Master of Ceremonies during contests. Supported publicity activities and event execution, including helping secure sponsorships from partner brands.

Event Planning Event Coordination Production Support Sponsorship Coordination event support

Exam Proctor & Administrative Support

Fair Trade Outsourcing

Aug 2023 - Dec 2023 (4 months)

Proctored computer-based examinations for 50+ candidates per session and assisted candidates with inquiries. Resolved basic technical issues, maintained accurate records, and followed strict confidentiality and compliance procedures.

Exam Proctoring Confidentiality Compliance Administrative Support

Radio Intern / Production Assistant

Opinion Radio

Dec 2022 - Jun 2023 (6 months)

Supported presenters and producers during live online radio programs by assisting with content preparation and studio coordination. Helped manage audience interactions and served as co-host for entertainment shows.

Online Radio Studio Coordination Scheduling Support