Apton Dedeus
@aptondedeus
I provide hands-on IT support and lead reliable property operations.
United StatesWhat I'm looking for
At NFCAmenity Management, I support staff and vendors with on-site IT needs while overseeing daily operations for a large commercial property.
I'm the technical point of contact for operational systems and access control tools, handling workstation setup, device replacements, peripheral connectivity, and technology onboarding.
At Roseland Properties, I diagnosed hardware, software, and connectivity issues; performed updates, backups, and security patching; and created user guides for end users.
My background also includes leading customer service operations at Guardian Services, where I managed escalations and trained team members. I'm pursuing a bachelor's degree in Cybersecurity & Information Assurance and hold Google IT Support and Cybersecurity certificates.
Experience
Work history, roles, and key accomplishments
BostonArea Property Director
NFC Amenity Management
Jan 2023 - Present (3 years 8 months)
Oversaw daily operations and team performance for a large commercial property. Managed payroll processing, scheduling, and compliance tracking while providing on-site IT support.
Customer Service Manager
Guardian Services
Jan 2019 - Jan 2023 (4 years)
Managed daily operations and escalations across phone, email, and chat. Led and trained team members to maintain high service standards and conducted CRM audits.
IT Support Specialist
Roseland Properties
Jan 2024 - Present (2 years 8 months)
Diagnosed and resolved hardware, software, and connectivity issues. Performed system updates, backups, and security patching while providing end-user support and training.
Education
Degrees, certifications, and relevant coursework
High School
High School Diploma, General Studies
Completed high school education in 2011.
Professional Certificate, Information Technology
Earned the Google Cybersecurity Certificate and the Google IT Support Professional Certificate, covering IT support fundamentals, system administration, networking, operating systems, and IT security.
Western Governors University
Bachelor of Science, Cybersecurity and Information Assurance
2024 -
Grade: 3.0
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
Interested in hiring Apton?
You can contact Apton and 90k+ other talented remote workers on Himalayas.
Message AptonGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
