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Aphiwe Ngcobo

@aphiwengcobo

Customer Service Consultant at CCI Call Centre who handled 50+ daily calls and resolved customer enquiries for US customers.

South Africa

Message

What I'm looking for

I'm seeking an opportunity that uses my existing skills and knowledge, where I can contribute meaningfully while continuing to grow professionally and advance my career.

At CCI Call Centre - Umhlanga, I answered inbound calls from US customers, resolved enquiries, and logged interactions in CRM software. I handled an average of 50+ calls per day and consistently achieved monthly targets.

At SPAR -TOPS (AUSTERVILLE), I merchandised products, operated point-of-sale systems, and assisted with receiving and storing stock.

At SPAR-AUSTERVILLE, I prepared food, maintained kitchen cleanliness, and helped customers with orders and queries while following food safety regulations.

My experience also includes supporting sales and store operations at Mr Price -Mega City, marketing and logistics at Sokalisa Butchery, and completing the NYDA Jumpstart life skills certificate.

Experience

Work history, roles, and key accomplishments

Store Assistant

SPAR - TOPS (Austerville)

Oct 2025 - Mar 2026 (5 months)

Merchandised products to maximize sales and visual appeal, operated POS systems, assisted with stock receiving and storage, and supported daily store duties.

Merchandising Point of Sale Customer Service Stock Management

Kitchen Staff and Customer Service Assistant

SPAR - Austerville

Apr 2025 - Sep 2025 (5 months)

Prepared food items, maintained kitchen cleanliness, delivered customer service, and complied with food safety regulations.

Food Preparation Customer Service Hygiëne Food Safety

Sales Assistant (seasonal casual)

Mr Price - Mega City

Oct 2024 - Jan 2025 (3 months)

Supported sales by maintaining stock levels and store organization, delivered customer service, handled cashier operations, and performed administrative tasks.

Customer Service Cash Handling Visual Merchandising Administrative Support

Marketing Assistant

Sokalisa Butchery

Feb 2024 - Sep 2024 (7 months)

Liaised with suppliers, coordinated logistics, organized events, and conducted customer follow-ups to ensure satisfaction.

Supplier Management Logistics Event Planning Customer Follow up

Customer Service Consultant

CCI Call Centre - Umhlanga

Jan 2023 - Jan 2024 (1 year)

Handled high volumes of inbound calls from US customers, resolved enquiries efficiently, and consistently achieved monthly targets for call handling and customer satisfaction.

Customer Service Call Handling CRM Communication Skills Problem Solving