anusha shivaji
@anushashivaji
I configure ServiceNow ITSM workflows, catalogs, CMDBs, and support operations that improve SLA performance.
IndiaWhat I'm looking for
I've supported Autodesk products at LTIMindtree using ServiceNow, Salesforce, and SAP, handling high-volume customer inquiries across chat, phone, and web channels.
I perform root-cause analysis, manage MTTA, MTTR, CSAT, FTR, and ART targets, and use service data to drive improvements. Earlier at IDSNext Business Solutions, I provided escalated-call, SQL query, and Oracle database support while resolving 20+ tickets a day.
In my ServiceNow PDI projects, I've configured Incident Management, Service Catalog items, Flow Designer automations, ACLs, SLAs, CMDB relationships, Change Management lifecycles, reports, and dashboards. I'm a Certified ServiceNow System Administrator focused on practical ITSM administration and troubleshooting.
Experience
Work history, roles, and key accomplishments
Provided support for Autodesk products using ServiceNow, Salesforce, and SAP. Managed high-volume inquiries via chat, phone, and web, performed root cause analysis, and maintained SLAs including MTTA, MTTR, CSAT >95%, FTR, and ART.
Education
Degrees, certifications, and relevant coursework
Seed Infotech
Diploma, Software Testing
Completed a Diploma in Software Testing.
Visvesvaraya Technological University
Bachelor of Engineering, Information Science and Engineering
2012 - 2016
Pursued Bachelor of Engineering in Information Science and Engineering from 2012 to 2016.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
Interested in hiring anusha?
You can contact anusha and 90k+ other talented remote workers on Himalayas.
Message anushaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
