Open to opportunities

Anupriya Gautam

@anupriyagautam

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PEO Ops Specialist improving compliance, process scalability, and customer outcomes with data-driven operations.

India

Message

What I'm looking for

I want to grow in operations where I can drive compliance, scale high-volume workflows, and improve customer experience through SOPs, KPI tracking, and data-driven decision-making in cross-functional teams.

I’m a PEO Ops Specialist with 3+ years of experience driving operational excellence across fast-paced organizations. I focus on compliance management, high-volume case handling, and process scalability—translating structured execution and KPI tracking into measurable business impact.

At Rippling, I scaled QnA Seeding coverage from 22% to 67% in the first six months, handled 9,000+ Foreign Qualification cases with a 90%+ quality score, and managed a backlog of 2,000+ cases using triage frameworks. I also create SOPs and playbooks, collaborate cross-functionally with Product/Engineering/Compliance/Customer Success, and support critical YC customer filings and POAs with zero delays or escalations.

Experience

Work history, roles, and key accomplishments

Current

PEO Ops Specialist

Current

Rippling

Jan 2025 - Present (1 year 6 months)

Drove QnA seeding coverage from 22% to 67% in six months, reducing customer effort through improved operational scalability. Resolved 9,000+ foreign qualification cases with 90%+ quality scores and managed large case backlogs while supporting cross-functional compliance workflows.

Compliance Operations Case Management Regulatory Compliance Customer Operations Cross Functional Collaboration Data Driven Decision Making Reporting Workflow Optimization KPI Tracking

Operations Associate - Program Strategy

Mesa School of Business

May 2024 - Dec 2024 (7 months)

Supported strategic planning and execution of operational programs to improve efficiency and coordination across stakeholders. Developed and monitored KPIs to identify process gaps and drive continuous operational improvement.

Program Strategy Program Management KPI Tracking KPI Reporting Process Improvement Stakeholder Management Cross functional Coordination Workflow Optimization

Operations Associate

Newton School - Incanus Technologies

Jul 2022 - Apr 2024 (1 year 9 months)

Managed business operations to support accurate enrollment cycles and improve process efficiency. Coordinated policy and partner management with NBFC partners, and handled revenue/disbursal reporting and operational analysis to support decision-making.

Business Operations Enrollment Processing Revenue Reporting Disbursal Data Analysis Operational Analysis Stakeholder Management Cross Functional Collaboration