“IT Help Desk”, “Tier 1 Support”, “Remote Technical Support”, “Microsoft 365”, “User Training”, ”Data Analysis”, ”Power BI”, “Dashboard“, “Report Server“
AGOpen to opportunities
Anup Ghimire
@anupghimire2
IT Help Desk, Data Analysis & Technical Support Specialist | Remote from Nepal | 15+ Years Troubleshooting & User Training
NepalWhat I'm looking for
I am an IT/MIS leader with extensive experience aligning technology with sales operations to drive measurable business outcomes. Over my career I have implemented and supported ERP systems (SAP, IMS), developed automated reporting and dashboards, and improved data integrity for decision-making.
Experienced IT professional with over 15 years in technical support, help desk operations, hardware/software troubleshooting, network monitoring, and end-user training. Proven ability to serve as the first point of contact for IT issues, resolve problems quickly, and ensure smooth business operations in fast-paced environments.
I have six years of focused experience in sales management combined with broader IT roles across manufacturing, retail and NGOs, where I led report automation, server and network monitoring, and training programs to upskill teams. I routinely manage Power BI, MS Report Server, database backups and cybersecurity best practices.
Fully equipped for remote work from Nepal with reliable high-speed internet, quiet workspace, and flexible availability across US time zones. Eager to join a growing company that values efficient, friendly technical support.
Experience
Work history, roles, and key accomplishments
TL
Current
IT/MIS Manager
Tigers Brewery Pvt Ltd
Jan 2022 - Present (4 years)
Planned and executed IT strategies, maintained ERP (SAP) and report servers, and produced periodic MIS reports to improve sales tracking and operational efficiency across the organization.
KL
IT/MIS Manager
KK Supermart Nepal Pvt Ltd
Jul 2019 - Jan 2022 (2 years 6 months)
Managed POS data collection, inventory control and Power BI/Report Server reporting, supported ERP implementation and enforced cybersecurity and backup procedures to reduce stock and collection variances.
TL
MIS/Data Analyst
Tigers Brewery Pvt Ltd
Oct 2017 - Jul 2019 (1 year 9 months)
Collected, cleansed and analyzed primary and secondary sales data and developed dashboards and monthly reports to inform management decisions and track performance metrics.
WAIT & M&E Officer
Woman Act
Jan 2015 - Oct 2017 (2 years 9 months)
Designed M&E frameworks, supported project staff on data collection/mobile tools, and maintained IT infrastructure to ensure reliable programme monitoring and documentation.
EL
IT Manager
EIS Marketing Pvt Ltd
May 2006 - Jan 2010 (3 years 8 months)
Oversaw IT operations, managed software and hardware installations, and directed technical staff to support marketing and product development processes.
BL
Computer Management Officer
Bharosa Diagnostic & Research Centre Pvt. Ltd
Jul 2003 - Mar 2006 (2 years 8 months)
Managed office IT systems, payroll-related tasks, CCTV surveillance and performed user training and equipment maintenance to ensure smooth clinic operations.
Education
Degrees, certifications, and relevant coursework
BK
Broadway Institute (Kathmandu)
CCNA Certification, Networking
Completed CCNA certification at Broadway Institute in Kathmandu in March 2019.
JK
Jobs Dynamic Kathmandu
Training Certificate, Monitoring and Evaluation
Completed training in Monitoring and Evaluation (M&E) in October 2016.
CU
College for Professional Studies (LBEF) / Sikkim Manipal University
Master of Science, Information Technology
Completed Master of Science in Information Technology through LBEF affiliated with Sikkim Manipal University in 2015.
CCCouncil for Technical Education and Vocational Training (CTEVT)
Diploma, Computer Hardware and Networking
Completed a Diploma in Computer Hardware and Networking (DCHN) in April 2003 through CTEVT.
BC
Balkumari College
Bachelor of Business Studies, Management
Completed Bachelor of Business Studies with a concentration in management in April 2002 from Balkumari College (Tribhuvan University).
BC
Balkumari College
PCL (Proficiency Certificate Level), Management
Completed Proficiency Certificate Level (PCL) in Management at Balkumari College under Tribhuvan University in October 1998.
BS
Balkumari Secondary School
School Leaving Certificate, Science & Math
Obtained School Leaving Certificate with focus on Science and Mathematics in May 1994.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
NepalAuthorized to work in
Salary expectations
30k-45k USD
Job categories
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