At Tata Consultancy Services, I lead requirements discovery and process modeling for transformation programs, using Pega GenAI Blueprint to shape user stories and acceptance criteria. I also guide backlog prioritization and UAT for regulated systems.
At Sonata Software Limited, I worked across card payments, airline reservations, and clearing networks. I analyzed SWIFT MT/MX and ISO 8583 messaging and managed requirements through SIT and UAT.
On Sonata Software's Centralized Payment Processing Platform, I drafted message-mapping schemas and payment-routing logic; the project boosted transaction success rates by 20% and reduced exception handling by 30%. I also contributed to Pega projects in healthcare, telecom, and airline customer service.
