APAntonio Parsaud
@antonioparsaud
Experienced Branch Manager with a focus on customer service excellence.
ZimbabweWhat I'm looking for
I am an experienced and dedicated Branch Manager with over 10 years of proven success in sales, customer support, human resources, and operations management. I am known for delivering exceptional service, fostering team growth, and driving operational efficiency. My expertise lies in training, compliance, and building strong client relationships, which I have honed throughout my career.
In my current role at Parts Authority, I oversee branch operations, ensuring that sales, customer service, and staff management are executed flawlessly. I provide AP/AR support, manage payroll processing, and handle HR functions, including employee onboarding and safety compliance. My commitment to maintaining OSHA compliance and implementing safety procedures has been crucial in ensuring a safe working environment for my team.
Prior to my current position, I excelled as a Parts Counter Professional, where I delivered expert-level customer service in a high-volume call center environment. I handled all incoming calls, tracked shipments, and ensured timely order fulfillment. My ability to utilize advanced search tools for locating auto parts has significantly contributed to customer satisfaction and operational success.
Experience
Work history, roles, and key accomplishments
Branch Manager
Parts Authority
Dec 2015 - Present (9 years 7 months)
Oversaw comprehensive branch operations, including sales, customer service, and staff management. Managed HR functions, payroll, and ensured OSHA compliance while coordinating delivery services and fleet operations.
Branch Manager
Parts Authority
Dec 2015 - Present (9 years 7 months)
Oversaw comprehensive branch operations, including sales, customer service, and staff management. Managed HR functions, payroll, and ensured OSHA compliance while coordinating delivery services and fleet operations.
Parts Counter Professional
Parts Authority
Feb 2009 - Dec 2015 (6 years 10 months)
Provided expert customer service in a high-volume call center, handling all incoming calls, catalog lookups, and invoicing. Utilized advanced search tools to locate standard and hard-to-find auto parts, ensuring accuracy and efficiency in part identification and customer follow-up.
Assistant Warehouse Manager
Unknown
Sep 2008 - Feb 2009 (5 months)
Managed dispatching and inventory receiving, processing credit returns and handling logistics. Delivered parts and provided customer support, assisting in warehouse organization and operational flow.
Parts Counter Professional
Parts Authority
Feb 2009 - Present (16 years 5 months)
Provided expert-level customer service in a high-volume call center, handling all incoming calls, catalog lookups, and invoicing. Utilized advanced search tools to locate standard and hard-to-find auto parts, ensuring accuracy and efficiency in part identification.
Assistant Warehouse Manager
Unknown
Sep 2008 - Present (16 years 10 months)
Managed dispatching and inventory receiving, processing credit returns and handling logistics. Delivered parts and provided customer support, assisting in warehouse organization and operational flow.
Education
Degrees, certifications, and relevant coursework
Antonio hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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