Looking for a job

Antonio Marcus Rodriguez Suarez

@antoniomarcusrodrigu

IT Support Coordinator at Manpower Staffing Ltda, managing Brazil user support and strengthening information security and LGPD compliance.

Brazil

Message

What I'm looking for

I'm seeking an IT Coordinator, Operations/Service IT Coordinator, or HelpDesk/Support Coordinator role.

At Manpower Staffing Ltda, I managed IT support services for users in Brazil, overseeing ticket SLAs, vendor accounts, and asset inventory. I improved IT procedures and policies and worked on information security, including the installation and operation of security tools and participation in LGPD compliance reviews.

At Rio 2016, working through Atos Brasil, I was Venue IT Manager for Deodoro X-Park, coordinating IT planning, implementation, local operations, and test events using the SCRUM framework. Across roles at Hospital de Clínicas Rio Mar Barra Ltda and Telvent Brasil S/A, I managed IT infrastructure and support services, contracts, suppliers, and service levels.

Experience

Work history, roles, and key accomplishments

IT Support Coordinator

Manpower Staffing Ltda

Nov 2021 - Oct 2026 (4 years 11 months)

Managed IT support services for users in Brazil, overseeing ticket SLAs, vendor accounts, and asset inventory. Improved IT procedures and policies, ensured information security, and contributed to LGPD compliance and ISO27001 certification.

ITIL COBIT ISO 27001 LGPD Microsoft Defender Zscaler Tanium Splunk ServiceNow Asset Management Vendor Management

Project Manager

Airwave Brasil Tecnologia Ltda

Apr 2019 - Aug 2019 (4 months)

Managed the Conmebol Project for the Brasil 2019 American Cup, overseeing network infrastructure and IPTVs at Maracana stadium. Controlled assets, managed incidents via Zendesk, and reported daily to the Conmebol Committee.

Project Management Network Infrastructure IPTV Zendesk Incident Management SLA Management

IT Coordinator

Hospital de Clínicas Rio Mar Barra Ltda

Sep 2017 - Sep 2018 (1 year)

Managed all IT infrastructure, contracts, and end user support staff, including ERP system MV, service desk, data network, telephony, CCTV, and security. Oversaw asset management, cost control, and SLA compliance, and led a project to separate physical and logical infrastructure for a group company.

IT Infrastructure ERP Service Desk LAN WAN SQL CCTV Firewalls Cloud Backup VPN Vendor Management SLA Management

Project Manager

Atos Brasil

Sep 2014 - Oct 2016 (2 years 1 month)

Served as Venue IT Manager for the Rio 2016 Olympic and Paralympic Games, planning and implementing IT requirements and operations. Managed stakeholders, risks, and problems, and supported workstations and infrastructure using MS SCCM and Service Now.

Scrum Project Management IT Operations SCCM ServiceNow Incident Management Asset Management Stakeholder Management

Technical Coordinator

TM Solutions Tecnologia da Informação

Feb 2013 - Feb 2014 (1 year)

Coordinated a team of 30 technicians supporting end users of Caixa Econômica Federal. Managed incidents, problems, and escalations, followed SLAs using ARS tool, and controlled hardware and software assets.

Team Management Incident Management Problem Management SLA Management ARS KPIs Asset Management

IT Manager

Telvent Brasil S/A

Apr 2006 - Oct 2011 (5 years 6 months)

Managed all IT infrastructure and technical staff, including service desk, data network, telephony, and support for VIP users. Oversaw cost management, contracts, suppliers, and SLAs, and supported SAP ERP implementation.

IT Management Service Desk Network Management LAN WAN IP Telephony Video Conferencing Vendor Management SLA Management KPIs SAP ERP

IT Administrator

Oceaneering Inc

Nov 2002 - May 2005 (2 years 6 months)

Managed the technical team for end user services, data network, and telephony operations. Oversaw IT costs, purchasing, maintenance, and SLA compliance.

IT Administration Network Management LAN WAN Telephony User Support SLA Management