At Comcast, I assisted customers with billing, account changes, service questions, and basic technical troubleshooting. I diagnosed common connectivity and equipment issues and guided customers through step-by-step resolutions.
At We Fix Wireless, I diagnosed and repaired hardware and software issues involving phones, tablets, laptops, and related electronic devices. I explained repair options in straightforward language and led day-to-day repair workflow.
At High Point Treatment Center, I supported individuals in an acute substance-use recovery setting. I de-escalated tense situations, documented client progress and incidents, and coordinated with clinical and operational staff.
