At PennyMac Loan Services, LLC, I manage mortgage pipelines from assignment through closing and funding, coordinating with borrowers, loan officers, underwriting, and processing teams to resolve issues and clear conditions. I audit files for accuracy and completeness, document actions for compliance, and consistently meet service-level and turn-time goals.
I’ve exceeded divisional client satisfaction and funding benchmarks in consecutive quarters, and earned quarterly bonuses across NPS, funding timeliness, and discretionary categories. Before PennyMac, I directed daily operations at Pizza Rev and MOD Pizza, where I hired, onboarded, coached, and trained team members.
