joseph pinnell

Conducted daily review of active pipeline and identified client follow-up actions. Managed high volume, high net worth, complex client accounts and resolved client issues.

First point of contact for clients submitting implementation requests via email for high revenue clients. Handled end-to-end processing implementation and provided quality control for Treasury Products and Services Packages.

Gathered case facts and medical records, identified and paid valid lien holders, and negotiated reductions with providers. Maintained client communication throughout the settlement process.

Evaluated credit worthiness of borrowers to render credit decisions, including review of financial documents and complex financial analysis. Achieved and exceeded work goals for productivity, quality, and turnaround time.

Evaluated credit worthiness of borrowers and approved loans up to $1,000,000. Maintained open communication with Mortgage Consultant, Processor, and Closer to ensure correct documentation.

Applied knowledge of mortgage servicing process and Wells Fargo underwriting guidelines. Evaluated borrower's credit and capacity to repay, and adhered to Fair Lending practices.

Applied knowledge of mortgage servicing process and Chase Credit underwriting guidelines. Resolved difficult problems by identifying innovative solutions and communicating findings with clarity.

Reviewed small business banking, commercial, and high net worth loan packages. Selected by upper management to lead a team of 4 underwriters to improve quality and production standards.

Earned an Associate's degree in Business from Gateway Community College in Phoenix, Arizona, from 2012 to 2014.